Privacy & Cookie Policy

1. Our Commitment to Privacy

At Thermal Process Equipment (UK) Limited, we take privacy seriously. We are committed to handling personal data lawfully, responsibly, securely and transparently.

We only collect the minimum information needed to respond to enquiries, support customers, manage communications and improve our website and services. We do not sell personal data and we do not share personal information with third parties for their own marketing purposes.

2. What Information We Collect

When you contact us or submit an enquiry through our website, we may collect:

• Your name
• Your company name
• Your email address
• Your telephone number, where provided
• Details of your enquiry, requirements or project information

We only collect information that is relevant to your enquiry or to the support of an existing customer relationship.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries
• Provide technical advice and product recommendations
• Prepare quotations and follow up requests
• Manage customer relationships and service communications
• Improve our website, services and customer experience

We use personal information only where it is necessary for legitimate business purposes connected with supporting customers and handling enquiries.

4. Data Minimisation

We apply a data minimisation approach across our website and customer processes. This means we only collect and retain information that is necessary for the purpose for which it was provided.

We aim to keep personal information accurate, relevant and up to date, and we do not intentionally collect unnecessary personal data.

5. Use of Google Analytics

We use Google Analytics to help us understand how visitors use our website so that we can improve content, usability and performance.

This may include information such as:

• Pages visited
• Time spent on the website
• General location at country or regional level
• Browser and device information

We do not use Google Analytics to identify individual visitors. Analytics cookies are optional and are only activated after you have given consent through our cookie preferences tools.

6. Use of Zoho Systems

We use Zoho systems to help manage customer enquiries, communications and sales interactions. When you submit an enquiry, the information you provide may be securely stored within our Zoho framework so that we can respond efficiently, maintain accurate records and support customers consistently throughout the enquiry and sales process.

We only use these systems for legitimate business communication, customer support and enquiry management.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies for the following purposes:

• Essential cookies – required for website functionality, security, stability and remembering your cookie preferences
• Analytics cookies – used to help us understand website usage and improve performance through services such as Google Analytics

Essential cookies are necessary for the website to operate properly. Analytics cookies are optional and are only used where you have provided consent.

8. Shared Consent Across Our Regional Websites

Thermal Process Equipment operates a number of regional websites and subdomains under the same main domain. To provide a more consistent experience, your cookie preference may be remembered and applied across our regional sites where technically possible.

This means that if you choose to accept or reject optional analytics cookies on one Thermal Process Equipment site, that preference may also be recognised on our other regional websites within the same domain structure, so that you are not repeatedly asked to make the same choice.

This shared preference is used only to remember your cookie settings and does not, by itself, identify you personally.

9. Your Consent

When you first visit our website, you are given the option to accept all cookies, allow essential cookies only, reject non-essential cookies, or customise your preferences.

Your choice is stored so that it can be respected on future visits. You can update your preferences at any time using the “Manage Cookies” option available on the website.

10. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, loss, disclosure or alteration.

While no online system can ever be guaranteed completely secure, we take reasonable steps to ensure that data is handled safely and appropriately.

11. Your Rights

Subject to applicable law, you may have the right to request access to the personal data we hold about you, request correction of inaccurate information, or request deletion where appropriate.

You may also contact us if you have any questions about how your information is used.

12. Contact

If you have any questions about this Privacy & Cookie Policy or how your information is handled, please contact:

Email: info@thermal-process-equipment.com
Telephone: +44 0191 3670803